Refund & Cancellation Policy

This Refund & Cancellation Policy explains the conditions under which orders placed with [https://patwapearls.com/] may be cancelled or refunded.

Order Cancellation

Customers may request cancellation by contacting us as soon as possible after placing an order.

Cancellation requests may not be accepted once an order has been:

Processed
Packed
Shipped
Customized or specially prepared

Refund Eligibility

A refund may be issued when:

An eligible order is successfully returned
A product is confirmed to be defective or damaged
We shipped the wrong product
We are unable to fulfil a confirmed order
An approved cancellation qualifies for a refund

Refund eligibility is subject to the applicable return and cancellation conditions.

Refund Processing

Once an approved return is received and inspected, we will process the applicable refund.

Refunds are generally made through the original payment method where possible.

The time required for the refunded amount to appear in your account may depend on your bank or payment service provider.

Partial Refunds

In certain circumstances, only a partial refund may be applicable, such as where an eligible product has been returned with missing components or does not fully meet the return conditions.

Shipping Charges

Original shipping charges may be non-refundable unless the return or cancellation is caused by an error attributable to us or applicable law requires otherwise.

Failed or Duplicate Payments

If your payment is deducted but the order is not successfully created, please contact us with the transaction details.

If a duplicate payment is received, the additional amount will be reviewed and refunded where applicable.

Refund Not Received

If you have been informed that your refund has been processed but the amount has not appeared in your account, please first check with your bank or payment provider.

You may then contact us for assistance.